There is no phone contact. All issues are dealt with on line. If you have broken your phone you need to send it back to giffgaff or any other repairer for a chargeable repair. A warranty will not cover accidental damage but your household insurance may do.
To send your phone in for repair, you’ll need to log into your account by clicking on the “Log in” tab in the upper right hand corner of the site. Once you’re logged in, head to the “Order Status” tab and locate the order that has the faulty phone associated with it.
If the phone fixers are able to reproduce the issue, they will start repairing your phone and will send it back to you once it's ready.
It may happen that your handset will fall under one of the following categories:
the phone fixer is unable to reproduce the fault: they will try to contact you for more details
the phone is under warranty but not repairable : the phone fixers will order a suitable replacement for your phone
The phone fixer does not have the right parts available: they will order the parts straight away and repair your phone when they arrive. If these parts are not available within 5 working days, the phone fixers will order a suitable phone replacement instead.