What It Means. Imposing your values on clients means that you attempt to exert direct influence over their beliefs, feelings, judgments, attitudes and behaviors. Develop Self-Awareness. Seek Supervision. Maintain a Neutral Position.
The important thing to remember is that you are not your job and your job is not you. If you’re a plumber and you have a negative encounter with a difficult client, it doesn’t mean that you’re a horrible person who hates to help people;it's important for workers to recognize that their attitudes and values do impact what they do. It's important for workers to understand that you can't just go through the motions and expect to make a great product or service.