If you’re having trouble with your Xbox One or Xbox 360 console, you can use the Xbox Support website to search for solutions to the problem. Just go to the Xbox Support website, search for your problem, and select the best answer to fix it.
If you cannot use the capture function of Xbox One to record game clips, please turn it off and then operate on the console to solve this problem. To make sure capture is enabled on the Xbox One console: press the Xbox button to open the guide. Select Profile and System>Settings>Preferences>Capture and Share.