Check the "Status" LED light. If it is blinking, try unplugging the mechanism for a few seconds. If the problem persists, check to make sure the garage door is in good enough condition to open (i.e., not rusted.) Make sure the door is not in vacation lock mode and the force settings are correctly set up.
The first thing you want to do is figure out the model of your genie garage door opener. You can find this information on the back of the garage door opener as well as on the bottom of it.
If you have a Genie garage door opener and it is not working, there are many things that could be causing the problem. If the garage door will not close or open, there may be an issue with the safety beam.